The phrase "edutainment" has worked its way into most of my conversations of late. Whether I'm discussing trends in customer experience or talking to my neighbor about their child's schooling, educational entertainment comes up.
Simply put, learning about complex topics becomes easier when it's fun. Eye-catching 3D animations, interactive videos, quizzes, calculators and choose-your-own-adventure games all make an impact when working to boost engagement.
Not familiar with edutainment? Questline's Brian Lindamood recently presented at Chartwell's EMACS Conference about its growing importance. You can catch his presentation (which is bursting with examples) on our YouTube channel.
As the energy industry focuses on becoming more customer centric, utilities must enhance every interaction. Check out these key customer journeys your utility should optimize.
There are many reasons why customers choose to make the switch from paper to electronic bills. Here's a breakdown of the most successful ways to encourage ebill signup.
Cybersecurity is another area where energy utilities can be the go-to resource to protect their customer's investment in Building Automation Systems. Here's what you should keep in mind.
Greg Anderson is on a mission to show utility customers that they can use natural gas in their homes and still achieve zero net energy. He recently led an effort at Atmos Energy to partner with Habitat for Humanity on several build projects to help promote energy efficiency. Hear more about Greg's work with the nonprofit and his thoughts on the changing energy industry.
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